Hotline service KNAPP Hotline service provides 24/7 support, 365 days a year. Qualified staff with many years of experience support you with all of your questions, requests and issues. Our Hotline team assists you with complex technical issues in seven languages, and takes over the incident management. Besides interpreting by phone, the staff coordinates our experts in the technical departments to ensure concerted action for your request. Our automated processes correspond to modern ITIL® standards used worldwide, guaranteeing highest-quality service you can rely on. Besides targeted response and resolution times, we provide remote diagnosis and solutions, proactive system monitoring and mobilize technicians to provide support on site. In addition, you can register for e-insight, our online platform, at any time to view the status of a request or access incident reports.